Frequently Asked Questions
How long will my order take to arrive?
Orders are usually dispatched within 1–2 business days.
UK: Approximately 3 business days after dispatch.
🌎 International: Approximately 5–12 business days after dispatch.
Delivery times are estimates and may vary due to carrier or customs delays.
Do you provide tracking
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information, where available.
Can I return my order?
Yes. Returns are handled according to our Refund Policy and applicable consumer rights. Please contact us at shoppawmio@gmail.com before sending an item back.
What if my order arrives damaged or incorrect?
Contact us at shoppawmio@gmail.com with your order number and photos of the issue. We'll review it and help resolve the problem.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We'll do our best to make changes before your order is processed or dispatched.
Are Pawmio products safe for pets?
Our products are designed for use by pet owners. Always follow the instructions and safety information provided with the product. If you're unsure whether a product is suitable for your pet, consult your veterinarian.