Shipping Policy
At Pawmio, we work with trusted fulfilment partners to deliver your pet products safely and efficiently.
Processing & Dispatch
Orders are typically processed and dispatched within 1–2 business days after payment has been confirmed.
During busy periods, promotions, or holidays, processing may take slightly longer. You will receive a shipping confirmation email once your order has been dispatched.
Delivery Times
After dispatch, estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 2–7 business days |
| Europe | 5–12 business days |
| United States & Canada | 5–12 business days |
| Australia & New Zealand | 5–12 business days |
| Rest of World | 5–12 business days |
These are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on your location, customs processing, carrier delays, weather, and other circumstances outside our control.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Tracking updates may take a few days to appear after your parcel has been handed to the carrier.
International Orders
We currently ship internationally. Customers are responsible for providing a complete and accurate delivery address at checkout.
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Any such charges are the responsibility of the customer.
Delays
While we aim to deliver within the estimated timeframe, occasional delays can occur due to customs, postal services, carrier disruptions, peak shopping periods, or other unforeseen circumstances.
If your order has not arrived within 15 business days after dispatch, please contact us so we can help investigate the shipment.
Incorrect Address
Please ensure your shipping information is correct before completing your purchase. We cannot guarantee that an order can be redirected once it has been dispatched.
If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply before it can be resent.
Contact Us
For questions regarding your order or shipping, please contact us through our Contact Us page or customer support email.
We are committed to making sure your Pawmio order reaches you as smoothly as possible.
Pawmio — Better products for happier pets. 🐾