Privacy Policy
Privacy Policy
Last updated: 14 August 2026
At Pawmio, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have regarding your personal information.
1. Who We Are
Trading Name: Pawmio
Email: shoppawmio@gmail.com
Pawmio is currently operated as a business that is not registered as a limited company and is not currently VAT registered.
If you have any questions about this Privacy Policy or how we use your information, contact us at:
2. Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with Pawmio, we may collect information such as:
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Your name
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Billing and delivery address
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Email address
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Telephone number, where provided
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Order and purchase information
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Payment and transaction information
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Customer service communications
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Device and website usage information
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IP address and certain cookie or tracking information
We only request information that is reasonably necessary for operating our store, processing orders, providing customer support, improving our website, and fulfilling our legal obligations.
3. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Arrange delivery of your purchases
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Process payments
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Send order confirmations and shipping updates
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Respond to customer enquiries
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Provide customer support
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Process returns, refunds and exchanges
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Prevent fraud and protect our website
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Improve our products, services and website
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Send marketing communications where you have provided the appropriate consent
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Meet accounting, tax and other legal obligations
We do not sell your personal information to third parties.
4. Lawful Basis for Processing
Depending on the circumstances, we process personal information under one or more of the following lawful bases:
Contract: Where processing is necessary to fulfil your order or provide a service you have requested.
Legal obligation: Where we need to process information to comply with applicable laws and regulations.
Legitimate interests: Where processing is necessary for legitimate business purposes, such as improving our services, preventing fraud, protecting our website and communicating with existing customers, provided those interests are not overridden by your rights.
Consent: Where you have given us permission to use your information for a particular purpose, such as certain marketing communications.
Where we rely on consent, you can withdraw it at any time.
5. Payment Information
Payments made through our store are processed by third-party payment providers.
Pawmio does not normally have access to or store your complete payment card details.
Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.
6. Shopify and Service Providers
Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our website, checkout and related services.
We may also use third-party providers for services such as:
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Payment processing
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Order fulfilment and shipping
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Delivery tracking
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Email communications
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Customer support
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Website analytics
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Advertising and marketing
These providers may process personal information on our behalf where necessary to provide their services.
We only share information that is reasonably necessary for the relevant purpose.
7. Order Fulfilment
To fulfil your order, we may need to provide relevant customer information, such as your name, delivery address and order details, to our fulfilment or shipping partners.
This information is used to prepare and deliver your order.
Where our fulfilment partners or service providers process information outside the UK, appropriate safeguards will be used where required by applicable data protection law.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Keep our website functioning correctly
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Remember preferences
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Understand how visitors use our website
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Improve website performance
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Measure marketing effectiveness
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Provide relevant advertising where applicable
Some cookies are necessary for the operation of the website, while others may require your consent depending on their purpose.
You can manage certain cookie preferences through your browser or any cookie-management tools provided on our website.
The ICO notes that visitors should be informed about cookies and that non-essential cookies may require consent.
9. Marketing Communications
If you subscribe to receive marketing communications from Pawmio, we may use your email address to send information about products, offers, promotions or other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending essential messages relating to an order you have placed.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Certain information may need to be retained for longer periods where required by law, including accounting, tax, fraud-prevention or legal requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
11. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights including:
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The right to access the personal information we hold about you
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The right to request correction of inaccurate information
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The right to request deletion of your information
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The right to restrict certain processing
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The right to object to certain processing
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The right to data portability
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The right to withdraw consent where processing is based on consent
These rights are subject to certain legal exceptions and limitations.
If you would like to exercise a privacy right, contact:
The ICO identifies these rights as part of the information businesses should explain to individuals in their privacy notices.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
13. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us at shoppawmio@gmail.com.
14. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection requirements.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
Pawmio is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When we make significant changes, we will update the “Last updated” date at the top of this policy and, where appropriate, provide additional notice.
The ICO recommends reviewing privacy information regularly and updating it when your data-processing activities change.
17. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your privacy rights, please contact us:
Pawmio
Email: shoppawmio@gmail.com
We aim to respond to privacy-related enquiries as soon as reasonably possible.
18. Complaints
If you are unhappy with how we have handled your personal information, please contact us first at:
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
The ICO provides guidance for individuals who believe their personal data has been handled incorrectly.
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